Pneuma

Privacy Policy

Last updated: 3 March 2026

1. Introduction

Pneuma (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

  • Account information — name, email address, and password when you create an account.
  • Order information — delivery address, phone number, and payment details when you place an order.
  • Personalisation data — logos, text, and design files you upload for custom merchandise.
  • Usage data — pages visited, browser type, and device information collected automatically.
  • Communication data — messages you send us via our contact form or email.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including personalised merchandise.
  • Manage your account and provide customer support.
  • Send order confirmations, shipping updates, and service notifications.
  • Improve our website, products, and services.
  • Comply with legal obligations.

4. Payment Processing

Payments are processed securely by Stripe. We do not store your full card details on our servers. Stripe’s privacy policy governs their handling of your payment information.

5. Data Storage & Security

Your data is stored on secure servers with encryption at rest and in transit. Uploaded files (logos, artwork) are stored in Cloudflare R2 with access controls. We implement industry-standard security measures to protect your information from unauthorised access, alteration, or disclosure.

6. Data Sharing

We do not sell your personal information. We may share data with:

  • Payment processors (Stripe) to process transactions.
  • Delivery partners to fulfil and ship orders.
  • Suppliers to produce personalised merchandise on your behalf.

All third parties are bound by confidentiality obligations.

7. Cookies

We use essential cookies to keep you signed in and to remember your cart. We do not use third-party advertising or tracking cookies.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your account data for as long as your account is active. Order records are kept for a minimum of six years for tax and legal compliance. You may request deletion of your account at any time.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have any questions about this privacy policy or your personal data, please contact us at privacy@getpneuma.org.